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Expert Help

Gearhead® Experts


Definition: Backcountry’s outdoor experts, gear enthusiasts, and customer service team. Our Gearhead® Experts are available via phone or on chat to help you place or change orders, find your perfect ski jacket, and get the pro tips you need to send it. Shop their personal picks on our site by looking for the green flag on products.

Our Gearhead® Experts make it easy to find your backcountry.

Call a Gearhead® Expert at 1-800-409-4502 or chat in the pop-up

Personalized Product Expertise


At Backcountry, you’ll never get bounced between customer service reps. When you talk to a Gearhead® Expert, you’ll connect with someone passionate about the outdoors who uses and tests the products you’re looking for on their own adventures.

Your Best Send Friend


Our Gearhead® Experts get out there all over the world—and right here in Utah—so they’re always tapped into the latest tech, the best gear, and industry trends. Connecting with a Gearhead® Expert gets you gear expertise and the best advice for however you backcountry.

Need advice? Ask a Gearhead® Expert at 1-800-409-4502 or chat in the pop-up

Your Own Personal Gearhead® Expert?


Get elevated Gearhead® service—and earn points on nearly every purchase—with our loyalty program Expedition Perks. When you level up to our Switchback tier, you’ll unlock access to your own team of Gearhead® Experts, with personalized service and faster response times. Reach the Summit, and you’ll score your very own personal Gearhead® with the same pursuit passions as you.

Get Your Gearhead®

Gearhead® Picks


Out of thousands of great products from the top brands in the industry, only a select few become Gearhead® Picks. We want you to know which ones are the best of the best—products that are field-tested and Gearhead®-loved.